Facebook.com/epilepsy.ie | @epilepsyireland_
TITLE: FRONT OFFICE RECEPTIONIST / ADMINISTRATION OFFICER
LOCATION: Epilepsy Ireland Head Office, Dublin **Apply on the
website**
HOURS OF WORK: **Apply on the website** hours per week (Monday to
Friday) 9.**Apply on the website**am-5.**Apply on the website**pm
NATURE OF POST: This post is a PERMANENT position with a six-month
probation period.
ABOUT EPILEPSY IRELAND
Epilepsy Ireland was established in **Apply on the website** and is
the national organisation working for people with epilepsy and their
families. Our vision is to achieve a society where no person's life is
limited by epilepsy. Our work encompasses:
* Information, training, and support services for people with
epilepsy and their families, delivered from head office in Dublin and
9 regional offices
* Education and training for health professionals
* Raising awareness and improving public understanding of epilepsy
* Advocating on behalf of people with epilepsy
* Funding and supporting epilepsy research
ROLE SUMMARY:
The main purpose of the Reception/Administration officer is to be the
first point of contact within the organisation and to conduct
themselves in a professional manner whether on phone or in person. The
Reception / Administration Officer will welcome our service users,
Epilepsy Ireland members and other visitors in a friendly, helpful,
and professional Manner. The successful candidate will be pleasant,
courteous and will have a positive attitude. The role is varied and
involves assisting different departments across the whole
organisation.
DUTIES:
* To provide an efficient service managing a busy office reception
and telephone lines
* To answer all general queries from members, service users and the
public in a friendly, helpful, and professional manner
* To deal with queries and when appropriate redirect queries to
relevant team members including taking and delivering messages to team
members
* Forwarding referral forms to the regional offices
* Maintain a log of incoming calls and prepare statistical reports
on monthly basis
* Meeting and greeting all visitors to head office and maintaining
the visitor?s logbook
* Receive and manage deliveries
* Organise and manage stock of publications / materials in the
office
* Prepare and send out information / literature / membership /
fundraising packs etc. as requested by team members / service users /
volunteers / schools / hospitals etc.
* Prepare postage & parcels for collection (including stock for
distribution to our regional offices)
* Administration support including but not limited to typing, data
input on CRM system, filing, photocopying, assistance with compiling
reports and statistical information
* Process membership payments and enter on the CRM system
* Assist with basic invoicing and matching/reconciling
invoices/orders for payment
* Preparing meeting room including refreshments when required
* Assist at internal meetings and external conferences / events with
registrations, preparing conference packs etc.
* Keeping the front office, meeting room & hall areas neat and tidy,
bin collection etc.
* Upkeep of office machinery - photocopier, franking machine
* Ensure sufficient stock of stationery, kitchen, general supplies
etc.
* Participate in relevant training and development courses as agreed
with line manager
* Adhere to all policies, procedures, standards, and duties
regarding this position and the organisation, as and when required
* Carry out any other duties that may be reasonably expected as part
of the role
REQUIREMENTS:
The successful applicant for this post will have: A minimum 3rd level
education, a relevant qualification in either Business / Office
Administration will be an added advantage
* Minimum 2 years? experience working in a reception /
administration role, with some experience in the Voluntary Sector an
advantage
* Strong IT skills including Microsoft Office, CRM systems, and
ability to use general office equipment
* Fluent English, both written and oral
* Well-developed interpersonal and communication skills
* Ability to listen and empathise with those experiencing personal
difficulties
* Flexible, enthusiastic attitude and ability to work on own
initiative or as part of a team.
* Strong organisational skills, accuracy, and attention to detail
* Ability to multitask, manage time and work in a busy environment
* Ability to problem solve, and deliver work to a high standard and
to work to tight deadlines
* Maintain confidentiality regarding all aspects of the business of
Epilepsy Ireland and all those involved with the organisation as staff
or as members/service users
* Demonstrate a commitment to the work of Epilepsy Ireland and
uphold the reputation of the organisation in a professional manner
BENEFITS TO WORKING WITH EPILEPSY IRELAND
The post will be permanent following the successful completion of a
six-month probation period.
* 5% employer pension contribution following the completion of the
probation period.
* **Apply on the website** days annual leave plus Good Friday &
Christmas Eve (discretionary days).
* Annual leave increments after 5 years' service
* Paid Sick Leave - subject to terms and conditions
* Bike to Work Scheme
* Access to the VHI Employment Assistance Programme
* Joining a committed, friendly, and hardworking team
* Salary Guide: ?**Apply on the website**,**Apply on the website**
TO APPLY:
Please send your Curriculum Vitae with a covering letter explaining
why you wish to apply for the position, highlighting your relevant
skills and experience to Ashley Butler at **Apply on the website**
Please use the Reference (RECEPTION / ADMINISTRATION OFFICER) in the
subject line when applying.
THE CLOSING DATE FOR APPLICATIONS WILL BE 4PM ON MONDAY 5TH DECEMBER
**APPLY ON THE WEBSITE**. Shortlisting will apply and interviews will
take place on Thursday **Apply on the website**th December.
_For the moment, we do not require the assistance of recruitment
agencies._
By applying for this position, you are giving Epilepsy Ireland consent
to have your personal data stored which will be retained for the
purpose of this position only
THE ROLE WILL BE SUBJECT TO SUCCESSFUL REFERENCE CHECKS AND GARDA
VETTING
_EPILEPSY IRELAND IS AN EQUAL OPPORTUNITIES EMPLOYER_
We need : English (Good)
Type: Permanent
Payment:
Category: Health
